Have a question?
432-561-9990
EZ-Rider provide assistance to riders who are new to the transit/paratransit system. We provide individual, hands-on help with becoming familiar with the system and planning trips. Call (432) 561-9990 x116 to schedule an appointment.
Want more information about applying for paratransit service? We're here to help.
Visitor Eligibility
A visitor to the EZ-Rider service area can ride ADA paratransit by providing either documentation that you are already eligible for ADA paratransit service in another area or documentation that you have a qualifying disability along with proof of out-of-area residency.
A visitor may ride the service for up to 21 days in a year, starting with the first day of travel. To continue to ride after 21 days of service are provided, you must apply for eligibility with EZ-Rider.
Contact the EZ-Rider Mobility Coordinator at (432) 561-9990 x116 or mjimenez@ez-rider.org for more information or to begin the process of verifying visitor eligibility.
Mobility Training
In addition to the fixed-route service, EZ-Rider also provides ADA complementary paratransit service. This is origin to destination service for persons with disabilities who cannot use the regular bus service for one or more of the eligibility criteria. Individuals who wish to be considered for this service will need to complete an application, have the information verified by a medical professional, and be certified by us as paratransit eligible.
As part of the certification process, we will schedule the individual for a functional assessment with a licensed occupational therapist to determine the person’s ability, if any, to use the fixed-route system for certain trips. Individuals who are approved for paratransit service will be notified in writing. Reservations must be made the day before the requested trip(s).
The cost for this service is $2.50 for each one-way trip within 3/4 of a mile of a fixed route; the cost for service for each one-way trip outside of 3/4 of a mile of a fixed route is $5.00. Special orange colored trip tickets may be purchased in advance at any of our service outlets (for location info, click FARES). One ticket will be used for each trip within 3/4 of a mile of a fixed route or it will take two tickets per trip outside of 3/4 of a mile of a fixed route.
The bus driver will assist as appropriate and necessary an individual to get on or off the bus at the curb. Curb-to-curb service is our basic paratransit service mode, however, provisions are available to ensure that the service available to each passenger actually gets the passenger from his or her point of origin to his or her destination point. To meet this origin to destination need, service may be provided to some individuals, or at some locations, in a way that goes beyond curb-to-curb service. Persons who are certified for our ADA complementary service may ride the fixed-route buses free with their EZ RIDER identification card. For more information on our paratransit program, or to request an application, please call us at (432) 561-9990.
Paratransit Service
All buses operate from 6:15 a.m. to 7:10 p.m., Monday through Friday. On Saturday, all buses operate from 8:15 a.m. to 4:10 p.m. Buses do not run on Sunday, or on the following holidays: New Year’s Day, Independence Day, Thanksgiving Day, Memorial Day, Labor Day, and Christmas Day.
- Paratransit is a shared rider service.
- Pick-up and drop-off times will be made within a one hour window, not at an exact time.
- The driver may only wait (5) minutes after (s)he arrives for the passenger to be ready.
- Clients may be accompanied by a Personal Care Assistant (PCA) at no additional charge and at least one companion at regular fare. Additional companions may accompany the client at regular fare if space if available.
- Reservations must be made by 5:00 pm at least (1) day in advance.
- Trips must be canceled at least (1) hour in advance to avoid being marked as a No Show.
- The use of audio devices without earphones is prohibited.
- Loud and/or disruptive behavior is prohibited.
- Firearms and hazardous materials (vehicle batteries, gasoline cans, large glass items, etc.) are prohibited.
- Service animals are allowed. Small animals are allowed only if in a secured carrier and they are not dangerous or offensive towards other passengers on bus.
- Wheelchairs must be secured for transport.
Welcome Aboard! Our goal is to provide you with safe, dependable and friendly service. Thank you for riding EZ-Rider!
Plan Your Ride by Phone: Call (432) 561-9990. Our customer service staff is available on weekdays, from 8:00 a.m. to 5:00 p.m., to provide you with personalized trip information, or the locations where you can purchase bus passes or obtain route and schedule information.
General Information:
Paratransit Basics
Fares For Paratransit
| Each one-way trip within the ¾ mile of a fixed route | $2.50 or |
| Each one-way trip outside the ¾ mile of a fixed route | $5.00 or |